Customer Service

Customer Service Department

In accordance with the regulations on transparency and client protection, Impact
Bridge Asset Management SGIIC, SA offers its clients a Customer Service Department (hereinafter, SAC).

The functions of this Department will be the attention and resolution of complaints and claims that may be submitted by its clients.

Complaints and Claims

Complaints and claims should be addressed, in the first instance, to the holder of the Customer Service Department of Impact Bridge Asset Management SGIIC, SA:

C/ Velazquez 14, 2 Izq. 28001, Madrid.

+34 918 53 28 08

The Customer Service Department will attend to and resolve complaints and claims submitted by clients within the and claims presented by customers within two months of their presentation.


In second instance, once the Customer Service channel has been exhausted, may contact the Complaints Service of the Comisión Nacional del Mercado de Valores (CNMV).

Investor Service Office
C/ Edison, 4. 28006 Madrid
900 535 015

For more information on the operation of the Customer Service,
a Regulation for the Defense of the Client is available to clients.